I won't mislead anybody. I'm not the largest purchaser of aftermarket pickups. Many of my guitars have the stock pickups. But I always look at Duncan first. Many years ago I bought a Duncan Strat pickup that turned-out to be just awful in the bridge position of that particular guitar. Duncan, true to their advertised guarantee, let me exchange the pickup. (I paid the difference for a more expensive model.) There was absolutely no hassle involved. I've never forgotten that.
I think that's one reason why this company has done so well... They have good products, back them up, and they are not an arrogant bunch like the owners and management of so many musical product companies. Seymour Duncan wouldn't know me from Adam, as they say, but I met him briefly one time at a NAMM show. He seemed like a great guy to me. It flows down from the top. If the guy running the company is a jerk, that's how the company will be perceived. But if the owners and management are personable, the company will be perceived as customer-friendly and people will want to do business with them.
This was a free public service announcment .