I just wanna share this story that's driving me mad.
I went to my luthier and ordered a body to match a neck that I had lying around. I wanted a body that would resemble PRS Santana, and the neck was a reject (due to a minor visual flaw) from a Spector Blackhawk. I had bought it years ago trying to build a guitar. I ordered the body last October. I said, I'm in no hurry, take your time, just make sure it's good. He said, no problem, it should take a month or six weeks.
At this point I should say that I have a custom guitar made by him and it's just a perfectly good guitar, no problems in almost 4 years that I've had it.
After eight weeks, I called him and asked how the project was. He said, sorry I've been so busy lately, but I should be able to finish it within a month.
This repeated several times. It's August now. Two weeks ago I called him and asked about the project. The same scenario. I said, this has been a tad too long, so now I want to hear a specific date, a deadline that you are sure to meet. He said, you'll have it by August 13, for sure.
So this past Tuesday he called me and asked me for a few details on control placement, and he said the guitar would be ready on Wednesday morning. I said, I can come to pick it up on Thursday. He said, okay, it'll be ready.
Thursday, 10:00 a.m. My luthier calls me and says, there's a problem, I worked on it late last night and I misplaced the bridge, the guitar must be charmed or something. I couldn't believe what I heard. Then he said, I know how to make this good and I'll do it at no charge, and the guitar will be ready the next week.
I was astonished. This is unbelievable. I've known the guy for 4 years and I know he sometimes has problems meeting his deadlines, but it has never been as bad as this. His major job is setups and touch-ups on imported guitars that he does for a major guitar dealer. I can understand if he's busy, but he should be able to tell realistically when a job can be done.
Needless to say, my business relationship with the guy is over. I'll take a look at the guitar when it's finished and decide what to do next. One thing I'm sure about, I'll never order anything from him anymore. This is one lesson learned for me.
Another lesson learned for me is, I always have to set a precise deadline at the very beginning of a project. I didn't do this with this project, and that certainly contributed to the protractions.
What do you think? Can you share any experience similar to this?