Background: I purchased a new acoustic guitar from a local shop from a reputable manufacturer not even three months ago. Guitar has been terrific, but seemed to need new strings as it lost its dynamic and volume. Started to change the strings and see that the bridge has cracked right along the pins. Pull all of the strings and the crack goes all the way through to the spruce top. No worries good warranty and purchased new so no problems.
Took lots of pictures and shot off email to manufacturer. Received a quick reply that I would have to take the guitar and have it checked out by the original sellers tech. No problem as I would be in the area. Shop owner takes a look at the guitar and agrees that it has a cracked bridge. I give him copies of the pictures sent and let him know that he might be contacted. He then mentions that it is not something he would be able to fix and that I would be responsible to pay to ship the guitar back to the manufacturer. I did not get too upset as there are always exceptions to these rules. After emailing the manufacturer again I was told that I would be responsible to pay for shipping the defective guitar to be fixed as they only cover parts labor and return shipping.
I dropped off the guitar with the shop as I do not want to even look at it right now and the owner is going to attempt to negotiate on my behalf with the manufacturer. He is also going to get me a complete quote for shipping, but he is pretty sure it will be about $80. Is this standard for a brand new guitar with a defective piece of wood?