Seymour Duncan offers our 21 Day Real World Exchange Policy on all new pickups purchased in the U.S. and some other participating countries, which states the following: If for any reason you’re not satisfied with the pickup’s sound or construction, return it and your receipt to your dealer, or direct to the factory within 21 days for exchange with another pickups of equal or lesser value. If you want to exchange the pickups directly with us, please call 805-964-9610 between 8-5 Monday-Friday (Pacific Time) to receive a Return Authorization (R.A.) number.