21 DAY EXCHANGE
At Seymour Duncan, we’re committed to helping you find the perfect pickup for you and your guitar. Our Pickup Selector, sound samples and videos, and super-knowledgeable community of pickup connoisseurs on our Forum should give you all the info you need to make the right choice. But we realize that with so many pickups, it’s hard to know for sure, so since 1979, our foolproof, failsafe remedy has been the 21 Day Exchange. Here’s how it works (in general terms): Buy the pickup you think will be the best for you and try it through your rig. If it’s not right for you, don’t sweat it. Just give us a call, let us know what you liked and didn’t like, and we’ll work together to swap the pickup for something that is just right.
OUR 21 DAY EXCHANGE
How it works (in detail)
Seymour Duncan stands firmly behind the quality of our products. We’re not satisfied until you are satisfied.
If you’re not 100% pleased with the sound of your Seymour Duncan pickups, you can exchange them for up to 21 days after purchase (Custom Shop and Shop Floor Custom pickups excluded). This offer applies to any standard production pickups bought from an authorized Seymour Duncan dealer in the USA.
Seymour Duncan will not accept an exchange if we determine the pickup has been abused. The warranty is void if there have been any physical modifications to the pickup, such as changing the original wire set-up, removing tape from the pickup, or damaging the bottom plate in any way. Pickups with excessive cosmetic damage cannot be returned. Any factory-defective product will be repaired or replaced at our discretion. Other restrictions may apply.
Original equipment pickups sold as “stock” on any guitar or bass are not eligible for exchange or warranty repair. Please contact the instrument manufacturer for questions involving returns or repairs.
Follow these steps
1. CALL Seymour Duncan Customer Service at (805) 964-9610 to request an RMA number. Our business hours are Monday through Friday from 8 AM to 5 PM PST.
2. PACKAGE the pickup(s) securely and write the RMA number on the outside of the box.
3. ENCLOSE the original, dated store receipt.
4. SHIP your return to:
5427 Hollister Ave
Santa Barbara, CA 93111
We recommend using a shipping service that allows you to track your return so you can confirm we received your package.
NOTE: The 21-day return policy applies to pickups only. Seymour Duncan stompboxes carry a one-year limited warranty. See the product manual for details. You can view the product manuals online via each stompbox’s product page.
If you purchased your pickup or stompbox outside the USA, please contact your local distributor for the specific warranty details in your country. If you live outside the USA and purchased your product from a USA dealer, you can return it to the USA dealer, most likely at your expense. Then the dealer will return it to us and we’ll re-ship it to the dealer at our expense, but you’ll probably have to pay return shipping from the dealer to you. The moral of this story: support your local dealer!