All orders are shipped during our office hours: Monday-Friday, 8:00 AM to 5:00 PM Pacific Time.
ONE YEAR LIMITED WARRANTY
Seymour Duncan offers the original one-year limited warranty on both labor and materials, starting from the day product is purchased. We will repair or replace the product, at our option, if it fails due to faulty workmanship or materials during this period.
The warranty does not apply if you’ve modified the unit or treated it unkindly, and we can assume no liability for any incidental or consequential damages which may result from use of this product. Any warranties implied in fact or by law are limited to the duration of this express limited warranty.
If you are in the United States, please call or email us to begin the returns process by being issued a Return Merchant Authorization (RMA) number. Each return must be shipped freight prepaid to us with the RMA number clearly marked on the outside of the shipping box. Any packages to Seymour Duncan without a visible RMA number will be refused and returned freight-collect to the sender. The original dated sales receipt must accompany each return, and it must show that the product was purchased from an authorized USA Seymour Duncan dealer within three weeks from the issuance of the RMA number. Please allow up to three weeks for your return to be processed once received.
Seymour Duncan will not accept returns if we determine the product has been abused. The warranty is void if there have been any physical modifications to the product, such as, but not limited to, changing the original wire set-up, removing tape from a pickup, or damaging the bottom plate in any way. Product with excessive damage cannot be returned. Any factory-defective product will be repaired or replaced at our discretion. Other restrictions may apply.
Customers located outside the United States: If you purchased a Seymour Duncan product outside the United States, please contact your local authorized Seymour Duncan Distributor for warranty details specific to your country. If you purchased your product from a USA based dealer or reseller, you will have to contact the same dealer or reseller, most likely at your expense. Both ways…. support your local authorized Seymour Duncan dealer!
PICKUPS (not including Custom Shop, OEM or select other pickups): Pickups that qualify for our 21 Day Exchange Program can be returned within 21 days and exchanged for new pickups. We want to make sure you’re getting exactly the pickup you need! View the product page of your pickup to see if it qualifies for the 21 Day Exchange program.
ORIGINAL EQUIPMENT MANUFACTURER PICKUPS (OEM): OEM Pickups that come on any guitar or bass are not eligible for returns or warranty repair by Seymour Duncan. Please contact the instrument’s original manufacturer or the original authorized dealer regarding returns or repairs.
PEDALS/PEDAL AMPS: The 21-day return policy applies to pickups only. Seymour Duncan pedals and pedal amps carry a one-year limited warranty. See product manual for details. You can view the product manuals online via each pedal and pedal amp product page.
CUSTOM SHOP PICKUPS: Due to customization, when our Custom Shop technicians begin building your pickup, the sale is considered final. Read full details on Custom Shop returns below.
Follow these steps
- CALL Seymour Duncan Customer Service at (805) 716-6747 to request an RMA number. Our business hours are Monday through Friday from 8 AM to 5 PM PST.
- PACKAGE the pickup(s) securely and write the RMA number on the outside of the box.
- ENCLOSE the original, dated store receipt.
- SHIP your return to:
5427 Hollister Ave
Santa Barbara, CA 93111
We recommend using a shipping service that allows you to track your return so you can confirm we received your package.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
We are currently unable to ship to the EU due to WEEE regulations. We are also currently unable to ship to Thailand. To order custom pickups in those countries, please locate your local distributor here: http://www.seymourduncan.con/dealers/international/.
Except for artist signature limited runs, everything in the Seymour Duncan Custom Shop is built to order. When our Custom Shop technicians begin building your pickup, the sale is considered final. If there is a need to cancel an order, the Custom Shop must be contacted directly. At that point it’s entirely up to the discretion of the Custom Shop team whether a refund will be authorized. This is on a case by case basis and dependent upon whether the build has been started, and if so, how specialized the build in question is. For example, it is more likely that the Custom Shop will be able to authorize a return on an offering such as our Slug with standard options, rather than a build-your-own 8-string, slanted double screw side hybrid humbucker.
In the case of an error or defect in the build, you may return the item within 30 days of delivery for a full refund or replacement. ln this case, we will also provide for return shipping if you need to return an item. Call us at (805) 716-6747 or email us at: [email protected].
We’ll notify you via email of your refund once we’ve received and processed the returned item. You should expect to receive your refund within four weeks of return shipping. The 21 Day Exchange Program is not applicable to any of the Custom Shop pickups.