1 Year LIMITED WARRANTY

Seymour Duncan offers the original purchaser a one-year limited warranty on both labor and materials, starting from the day this product is purchased. We will repair or replace this product, at our option, if it fails due to faulty workmanship or materials during this period. This warranty does not apply if you’ve modified the unit or treated it unkindly, and we can assume no liability for any incidental or consequential damages which may result from use of this product. Any warranties implied in fact or by law are limited to the duration of this express limited warranty.

RETURNS

If you are in the Unites States, please call or email us to begin the returns process by being issued a Returned Merchandise Authorization (RMA) number. Each return must be shipped freight prepaid to us with the RMA number clearly marked on the outside of the shipping box. Any packages shipped to Seymour Duncan without a visible RMA number will be refused and returned freight-collect to the sender. The original dated sales receipt must accompany each return, and it must show that the product was purchased from an authorized USA Seymour Duncan dealer within three weeks from the issuance of the RMA number. Please allow up to three weeks for your return to be processed once received.

Seymour Duncan will not accept returns if we determine the product has been abused. The warranty is void if there have been any physical modifications to the product, such as, but not limited to, changing the original wire set-up, removing tape from a pickup, or damaging the bottom plate in any way. Products with excessive cosmetic damage cannot be returned. Any factory-defective product will be repaired or replaced at our discretion. Other restrictions may apply.

Original equipment pickups (OEM) that come on any guitar or bass are not eligible for returns or warranty repair by Seymour Duncan. Please contact the instrument’s original manufacturer or the original authorized dealer regarding returns or repairs.

Customers located outside the United States: If you purchased a Seymour Duncan product outside the United States, please contact your local authorized Seymour Duncan Distributor for warranty details specific to your country. If you purchased your product from a USA based dealer or reseller, you will have to return it to that same dealer or reseller, most likely at your expense…both ways. Support your local authorized Seymour Duncan dealer!

FOLLOW THESE STEPS:

1. EMAIL us via the contact form: https://www.seymourduncan.com/contact-form Or call Seymour Duncan Customer Service at (805) 964-9610 to request an RMA number. Our business hours are Monday through Friday from 8 AM to 5 PM PST.

2. PACK the product(s) securely to prevent damage and write the RMA number clearly on the outside of the package.

3. ENCLOSE the original, dated store receipt.

4. SHIP your return to:

  Seymour Duncan
5427 Hollister Ave
Santa Barbara, CA 93111